Self-service first
RenoKeep support
Billing and transaction support is handled by Paddle; product, delivery and privacy support is handled by RenoKeep.
Order, receipt, tax or refund
Use Paddle buyer support for order lookup, receipts, billing and refund requests.
Download or entitlement
Use the original fulfillment link first. If a refund or chargeback changed access, resolve the transaction with Paddle. For a product-delivery fault, contact RenoKeep.
Using RenoKeep
For a product defect or usage question, email support@renokeep.com. Do not send passwords, payment-card data or identity documents.
Privacy request
For access, correction, deletion, restriction or another privacy request concerning RenoKeep-controlled data, email support@renokeep.com.
RenoKeep does not provide automated irreversible refunds. Payment and refund decisions remain subject to Paddle's transaction process, mandatory consumer rights and any applicable Owner-approved policy.
Selection Book PWA access and backups
For the classic Windows ZIP, use START HERE — one-page desktop guide. If your original desktop download link has expired, contact RenoKeep using your purchase email. Do not forward access links. PWA email recovery restores app access, not a new ZIP download link.
How to install — Windows, Mac, iPhone, iPad and Android, with offline setup, backups and troubleshooting.
Open buyer access. Use your purchase email, open the latest one-use email link in the intended browser and choose Confirm buyer access. Recovery restores purchased access, not lost project contents. The existing desktop ZIP and its download/recovery paths remain separate.
Changes save automatically in this browser on this device. Export independent .renokeep backups; RenoKeep does not upload, sync or keep a cloud copy of your projects.
Buyer confirmation and initial offline setup need internet. Check offline readiness in the browser or installed app you will use: wait for Ready offline. After setup, local project work can continue offline. Updates and buyer-access recovery need internet.
Use Export dated backup copy and finish the browser save/download prompt; verify the downloaded file when requested. To restore or move a project, use Open project and select the .renokeep backup. CSV and Print full Selection Book use the browser's download and print/PDF workflows. Check the saved file or print preview.